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Jeannie Vianney

Customer Service

All items are packaged in a complimentary gift box to protect your purchase.

All items are hand-made upon order and will be shipped within 2-3 weeks. A tracking number will be sent to the provided email when an order has been shipped.

All domestic orders are shipped via USPS Priority mail with delivery confirmation. International orders are shipped via USPS Express or Global Priority mail. Delivery confirmation is not available with international orders. Please contact us to place an international order

If you prefer a different shipping method, please contact us before placing an order.

Shipping and handling rates start at $6.00 for US domestic orders and start at $20 for international orders. Shipping costs will be displayed during checkout before the payment page. Please contact us for international shipping rates.

Although we hope that you will enjoy your purchase, items may be exchanged if unworn/undamaged within 7 days for a full refund. Please ship the item in the original packaging via UPS with tracking or USPS with delivery confirmation for your protection. Please include a copy or the original invoice with the Return Form. Refunds will be credited promptly upon receipt of the return.

Jeannie Vianney
Attn: Returns Dept.
3614 Galena Hills Loop
Round Rock, TX 78681

If you receive a damaged product, please contact us within 7 days of receiving the product to be eligible for a courtesy repair. Repairs after 7 days from order receipt are subject to the availability of materials and the degree of damage. Please contact us for more information and for a price quote.